Auto.Live provides an easily-accessible end-to-end service department workflow management platform for franchise dealerships and their customers. Our tools make it easy for your dealership to manage communication with your customers before, during, and after service. Manage service scheduling, check-in, walk-around, inspection, estimates, customer approvals, warranty work, internal pay work, invoicing, syncing with CDK, direct messaging, notifications (email, text, internal), texting with your customer and more all with Auto.Live.
No, Auto.Live will not sell any user data.
No, Auto.Live runs in the cloud.
If you're using a mobile device make sure you are running the latest OS, and use the latest version of Google Chrome or Safari.
No, but if your dealership uses Auto.Live you are eligible to create a free account for viewing service records and direct messaging with your service advisor.
Auto.Live is free for for dealership customers. If you own, manager or operate a dealership service department, fill out the demo request form and someone will reach out to show you what Auto.Live can do.
Auto.Live works on any device that can browse the Internet. It can be used on a computer, tablet, or smartphone.
The cover image for your Auto.Live profile page works best at 950 pixels wide and 570 pixels tall (5:3 Aspect ratio).
Under your social page, select "Settings" and then "Profile". Here you can choose to have dealers, groups, or users connect to you without having to accept each request.
When you have an Auto.Live account and you have service completed with an Auto.Live dealership. Keeping reviews transaction-based ensures the highest level of integrity, and one review can be left after your service visit.
During service, you can contact your dealership by clicking the link placed near the dealership's name on your Glove Box page during service. You can also access your messages by clicking the in the top nav.
Stripe is a secure system that allows businesses to accept and manage online payments. Auto.Live has utilized Stripe to ensure the safety and security of our users' information, and to allow for the best possible experience when transferring funds.
If you are planning on receiving money through Auto.Live you will need to create an account with Stripe in order to transfer those funds into your bank account. Making payments on Auto.Live does not require a Stripe account, you can link a bank account or credit card in the "Wallet" section of your Payments tab.
The first time you withdraw funds from your Auto.Live account, it will take up to 7 days for Stripe to validate plus an additional 1-2 days for your bank to complete the transaction. After that, your funds can be pulled with minimal delay.
To see a list of your transactions, you will need to log into your account at Stripe.com. On your Dashboard you will see "Last Transfer" and "Next Transfer". Your Last Transfer is a transaction that has been completed and funds successfully transferred into your account. Next Transfer is your pending transaction. When you see funds in the Next Transfer section, you should see the same amount pending on your online bank statement. You can also view your payment history once logged in to Stripe under Transactions > Transfers.
There are a few reasons why your payment may not have processed. Refer to the list below for some common reasons why your payment may be delayed:
For more information, please refer to Stripe's 'Getting Paid' page
In order to complete transactions you can use a credit card or add funds to your Auto.Live account balance. To fund your account, you will need to link your bank account and transfer money via ACH.
No. Linking your bank account for ACH transfers allows for one-way transfers from your bank account to your Auto.Live account balance only. This is NOT a way to withdraw funds from your Auto.Live account. Funds can only be withdrawn from a Auto.Live account using a linked Stripe account.
Yes. Please note that each credit card transaction will incur a 2.9% fee + 30 cents. To save on transaction fees, we recommend linking your bank account and transferring funds into your Auto.Live account balance via ACH. The ACH transfer fee is 0.8% that caps at $5, regardless of the amount transferred.
Auto.Live does NOT charge any fees for payments. The 2.9% + 30 cents credit card fee is from the credit card processing company and the 0.8%, ACH fee (capped at $5) is from Automated Clearing House.